Royal Mails Human Resource Strategy

Imperial Mails Human Resource Strategy 1.The Royal Mail do have three degrees of systems:- Corporate level - which manages the general association. Ex: Geographical areas, Market choice. Business level system is referenced for each sort of business completed by the Royal mail. Utilitarian level-The Finance, Human Resource Management, Production, Marketing, Research and Development goes under this segment. The Corporate system of Royal mail is planned so that it demonstrates their capacity to adapt to the market changes in a positive and negative way. It is the difficulties of the representatives and their standard client administrations makes the Royal mail to get an upper hand over its rivals like TNT, DHL and so on. Imperial Mail which was once supposed to be the Monopolist in the field of Postal administrations lost the title of Monopoly in the start of 2006. It had 99% of the piece of the pie in its grasp. Regal mail do have a view to make their corporate Strategic duty to turn into a piece of their key administration process. They are:- 2. Corporate Strategic duty incorporates:- The help of the laborers from the work environment which frames the foundation of the Royal mail. The administration likewise manages the laborers in an all the more inviting way with no sort of separation. Being laborers supposed to be the benefits of the firm, Royal Mail takes great consideration of their laborers and in regards to the working conditions as well. To make its activities intended to have a solid constructive outcome on its laborers, clients and to its providers. Accomplish a net zero carbon impression by 2015 and to help their customers to do their exercises to have a positive favorable position towards the earth and to achieve an upper hand. In light of their Corporate obligation Royal Mail wishes to be not quite the same as its rivals Regal mail had made their corporate procedure by thinking about of their Organizational targets and their accomplishment. It is in the Functional level the Human Resource Strategies shows up. The meaning of the Human Resource procedure and the Human Resource Strategies of the Royal Mail from 2005-2010 are referenced beneath. 3.Human Resource procedure (Definition):- Before moving to Human Resource Strategy we should comprehend what is implied by the term strategy?.Strategy as a rule implies choosing the best choice from a flood of choices. As indicated by Lundy and cowling (1998,p16), methodology is: The craft of war, generalship, particularly the specialty of coordinating military developments to make sure about the most beneficial positions and mix of powers. The Human Resource Management group in the Royal Mail coordinates the laborers by inspiring them and giving them legitimate preparing so as to accomplish the Organizational objectives and to get an upper hand over its adversaries. The term Human Resource Strategy is very much characterized as Human Resource the board (HRM) is a key way to deal with overseeing work relations which underscores that influence people groups capacities is basic to accomplishing supportable upper hand, this being accomplished through a particular arrangement of coordinated business strategies, projects and practices. [Bratton and Gold,4e,p3] 4.The Human Resource Strategies from 2005 2010:- Human Resource Management shapes the most significant capacity in an Organization as the laborers are viewed as the important resources of the firm. The correct sort of individuals in right situation at the opportune time is the goal of the HR Manager. It is said that typically in a day HR Manager for the most part burns through 20% of their working hours in managing the complaints of the representatives without influencing the Organizations routine exercises. HR Executives ought to have a capacity to manage their staffs in a reasonable and benevolent way as opposed to forcing more control on them. The Royal Mail take the endeavors made by their laborers into great thought and depend on the reality about their vocation advancement as opposed to just an occupation. The Royal Mails Human Resource procedures in the period from 2005 to 2010 is referenced beneath which incorporates a few dangers they confronted and the means attempted to confront those dangers. Human Resource techniques of the Royal Mail in 2005:- One of the most significant activities of the Royal Mail can be found in the start of 2005 which utilized applicants from the socially avoided gatherings. The up-and-comers who were enrolled performed very well in the determination procedure just as in the Organization as well. Newcomers by this procedure were set in position as mailman, conveyance van drivers, letter arranging who were ex-administration men or the individuals who are destitute. This Pilot program helped the Royal Mail in bringing down the expense and work turnovers and demonstrated as the firm with best worker fulfillment. The representatives along these lines had a drawn out duty and had a self roused way to deal with buckle down for the firm to accomplish its objectives. The business desire for high duty and the representative desire for dealing with their social needs made the laborers of the Royal Mail to be faithful to the firm and improved the proportion of trust towards the firm. The willful associations like the Royal Association of Disabled and Rehabilitation, Business activity on Homelessness and so on helped the Royal Mail to get applicants of socially prohibited gatherings. The Human Resource group played a significant capacity in sifting through the rundown of impaired competitors and choosing the best up-and-comers through a standard determination process. The Human Resource Manager who have the Management as a workmanship angle implies having intrinsic gifts will have those aptitudes to select those individuals who can add to the limit of their stretch out towards their Organization. The Royal mail group regulated by Mr. Adam Crozier made record yearly benefits in 2005 which assisted with giving 1074 pounds of rewards to its laborers. These were accomplished by the worker performance,better client support by appropriately prepared staff and their presentation related compensation technique of the Human Resource group. Human Resource procedures of the Royal Mail in 2006:- The Human Resource group in the Royal Mail had the option to give moment answers for the complaints of the representatives. The beginning of the year 2006 was not as useful for the Royal Mail as it confronted a postal strike in Belfast. About 200 mailmen halted their labor for about fourteen days which had an exceptionally negative effect on the Royal Mails administrations to the clients. The clients were said to contact the workplace straightforwardly for any significant issues and a large portion of the letters and records were hindered in certain spots remained undelivered. The Communication Workers Union says that the strike was because of the awful and unjustifiable acts of the supervisors towards the laborers in Belfast and the center issue isn't acknowledged by the Royal Mail. Significant conveyance including particular administrations were halted incidentally and the administration made quick move to take care of the issue. The Workers in strike were guaranteed that they won' t be dealt with severely when they come back to their work and essential moves will be made against the individuals who were seen as blameworthy. The Human Resource group in the Royal Mail paid attention to the issue and they ensured that the laborers will be dealt with decently and with no segregation. The mental agreement which says high inspiration and high responsibility ought to be contemplated which made the Human Resource Manger to manage the circumstance in a benevolent and shrewd way. It was for this present year the Royal Mail lost its situation as a Monopoly in the postal Industry and began confronting wide spread rivalry. The administration concurred that their will be no decrease in the work power, high employer stability will be given salary increase scales to the staffs. The Christmas period of 2006 additionally made the clients of the Royal Mail to endure because of the strike of 800 laborers which caused immense volume of undelivered records in the workplace. The ad ministrations choice to change some full time post to low maintenance when an employment opportunity emerge was questioned by the worker's organization by saying that it is against the National understanding. The issue was raised truly and the Royal Mail reacted to it by saying that the choice will be with the assent of the specialist understanding. The strike was halted by coming to the point that the new position openings in the Royal Mail will be done by the administration with the consolidated hands of the worker's guild to settle on choice in regards to whether to treat the opportunity full time or low maintenance and the administration guaranteed that no staff will be compelled to change his all day work status to low maintenance. The end of the arranging office in Paddington, London around the same time was clarified by the Royal Mail as a stage taken so as to improve their consumer loyalty and efficiency against the wide spread gossipy tidbits about some unlawful activities of the mailmen. The 950 specialists who worked their were incidentally avoided their obligations and some of them were given exchange offers. The laborers responsibility in a firm rely upon their pay as well as on different variables like work climate, worker manager relationship, associate character and so on. The sacking of 5 laborers who rewarded their ladies associate gravely in one of the Royal Mail branch shows the quick reaction taken by the Human Resource group in those issues which influences a worker to perform well in an Organization and to lessen those exercises which influences the notoriety of the firm. The Human Resource group has verified enhancements in the wellbeing and security measures for the laborers because of the immense fine the firm needed to pay in regards to the passing of a representative, which was made as a wellbeing and security issue by the court. Human Resource techniques of the Royal Mail in 2007:- The Privatization of the Royal Mail was the primary issue examined by the Human Resource group in the Royal Mail and the laborers purpose of trust towards the firm

Beauty is in the eye of the beholder Essays - DraftHolzner, Anton

In our day by day life we pass by numerous things, once in a while we give them consideration by watching then such that our psyches are set to and now and again we don?t even trouble to look. We may see and discover the excellence in these things utilizing the methods of information, for example, reason, feeling and dialects. At the point when I think about these things I arrive at resolution that they should have a place with a specific subject matter, for example, science, religion, expressions and arithmetic. Anyway so as to look at these things we need the methods of information, so after all the subject matters relies upon the methods of information. A large portion of the occasions for reasons unknown, few out of every odd individual on earth takes a gander at the things as others do. As it is said in the case ?we see and comprehend things not as they are yet as we may be?. I accept there is more than one vision for every thing. As it is said ?Beauty is subjective depending on each person's preferences?. On the opposite side with regards to maths there is consistently an answer that we are sure off which we can?t dismissal and we can?t contend about, for example, 5+5=10, it is notable that the outcome is 10 to everybody and nobody can concoct an alternate answer, which implies that we consider things to be they are. Be that as it may, when it is about the strategies we used to arrive at the speculations which may vary starting with one individual then onto the next, permitting the individual to consider hypotheses what he isn't as others. At the point when I need to do bunji bouncing I Choose to encounter it on the grounds that to me I believe that it's anything but a hazardous activity, while to numerous others it may look to them as the most perilous experience of life. So all things considered I would be following my feelings about this specific things and obliterate the questions of others. A method of information is the explanation by which we watch and take a gander at all thin gs. For instance in the territory of the information , we now and again take a gander at the fine art and attempt to comprehend it the manner in which the craftsman clarified it yet somewhere inside the main thing is the early introduction about it climate it?s great or not and we attempt to consider it shows up before our eyes. Notwithstanding that we can utilize our feelings to take a gander at the canvas and get it, I don't get it's meaning to us? What do you feel about the hues? For instance when I take a gander at a composition where it is brimming with blue hues I would feel very desolate and accordingly I will feel the outrage in the artwork. On the opposite side the craftsman may have utilized the shading blue to depict the vibe of serenity. So it is our feelings that help us to comprehend the world in an unexpected manner in comparison to other people. My state of mind can assume a significant job in understanding the work of art since when I am feeling acceptable I would see the hues in a sprightly manner while I am feeling terrible I would consider them to be crazy thing which will by one way or another impact my supposition in the .all in all my sentiments and my disposition can incredibly impact my assessment about the painting.Our culture can assume an extraordinary job in our comprehension of the canvas and in the manner we see this artwork, for instance I am a young lady who lives in an additive family where my folks have shown me not to see naked composition. So when I take a gander at a bare work of art I would think that its extremely intriguing regardless of how terrible the craftsman was on the grounds that I have never observed a stripped body, so for me the possibility of such an artistic creation causes m e to notice the maximum, so my judgment on the canvas would vary from the judgment of others. The language can likewise influence my feeling a canvas in light of the fact that the way that I speak with others so as to comprehend their thoughts can be viable, for instance I can never get what

The Ultimate Guide To Monetizing A Blog or Website

The Ultimate Guide To Monetizing A Blog or Website Make Money Online Queries? Struggling To Get Traffic To Your Blog? Sign Up On (HBB) Forum Now!The Ultimate Guide To Monetizing A Blog or WebsiteUpdated On 11/08/2017Author : Pradeep KumarTopic : Make MoneyShort URL : http://bit.ly/2ozlcSc CONNECT WITH HBB ON SOCIAL MEDIA Follow @HellBoundBlogA huge proportion of businesses is now run entirely online. The internet can make setting up a company easier, cheaper and quicker than it ever was before. While some business owners use a website to advertise their products or services, for others their website is their product. Many online entrepreneurs start off running a blog or website for fun and monetize it later on, when they begin attracting enough page views. Although for some, running a monetized website is just a hobby that brings in a bit of extra cash on the side, for others its a living. You can use your website to make enough money to live on, and then some, if you go about it the right way. If you like the idea of making a livi ng from running a website, read this guide to monetizing a blog or website to get you started.Monetizing A Blog or WebsiteIMAGE CREDIT: EMMA BRABROOK / FLICKRAffiliate MarketingMany bloggers and site owners use affiliate marketing to make money. It involves recommending or selling someones elses product on your website, using an affiliate link. When your visitors click on your link and buy the product you recommended, you get a commission from the seller. The fee you receive could be between 30% and 70% of the purchase price of the item, but some say that the average is closer to 15% or 20%. But how do you go about finding products to promote? You can use websites such as Commission Junction and ShareASale to find people looking for promoters. However, you can use other methods, such as looking at the affiliates that your competitors use and contacting them about their affiliate programs.Pay Per Click AdvertisingAnother type of advertising you can use is Pay Per Click (PPC), using G oogles AdSense program or a similar system. By registering with the program, you get a code to put on your site that will display relevant adverts. So if your site is about fashion, you should get related banners appearing on your website. Some site builders include easy ways to use AdSense on your site. To get AdSense, you need to register for the service. There are some rules you need to follow to get approved, including having a Google account and appropriate content you can monetize. Once you have ads displayed on your site, you will receive money when someone clicks on one of them. You can make a reasonable amount of money if you have enough visitors clicking on your ads. However, some people might find Googles ads a bit too intrusive and decide to choose something more subtle.Sell Ad SpaceInstead of using someone elses ad program, you can also sell your own advertising space. You can dedicate part of the space of your pages to advertising banners or text and create a pricing s tructure. Base your prices on how large and visible each ad space is. When you first get started, make it clear that space is for sale with placeholders that say, for example Advertise here from $x per month. If you get a lot of traffic, this could be an excellent method for making money, and you could charge up to thousands of dollars a month for each space. You can use websites to let businesses know that youre selling ad space, such as BuySellAds. You can also use Todays Growth Consultant and other specialist services to help you monetize your site professionally.READChitika + Infolinks: A Better Adsense AlternativeSell Digital ProductsSelling a digital product through your site is an excellent way to increase your profits. It often costs much less to sell a digital product, as the cost of production is lower. If you decide to sell an eBook or something similar, you should certainly spend time and possibly money on producing a quality product. Once youve created it, its easily re plicated every time someone downloads it. But because its going to be copied over and again, its worth taking the time to get it perfect. So, if youre making an eBook, you should make sure you get the formatting, editing, front cover and everything else correct. Your product should be relevant to the content of your site. You should also have an optimized landing page for your product, and a secure and easy payment system. You might choose to use digital selling websites to help you out.Donations and SponsorsAnother way to get the money rolling in is to straight out ask people to give it to you. However, you need to make it clear what youll be using the money for. For example, you might ask for donations towards hosting costs or the production of new digital products. Many people who work on the internet, running blogs or producing podcasts or videos, release their content for free and ask for money to help them keep going. It can be difficult to make money like this, however. So do nt make it your only source of income. You can use a payment service like PayPal to allow people to donate through PayPal or their credit card.Sponsored Posts and ReviewsWhen you have enough visitors to your blog, businesses might be interested in writing sponsored posts for your site. Theyll pay you to host an article on your blog that advertise their product, either outright or by using links in the content. You can also get paid for reviewing peoples products. They might compensate you with money, or they might offer you free products. Check to see if you need to include a disclaimer on review posts, to make it clear that youre receiving compensation.Set Up an Online StoreIf you dont mind dealing with sales, you can set up an online store. Even if you sell physical products, you dont have to handle anything yourself. You could use a service that ships your products for you, such as a t-shirt printing website. You dont need to manage anything except the website side of it. The ser vice will take a cut of your profits and then send you your share of the money at the end of the month.

The Long Term Effects Of Technological Advancement

The Long-Term Effects of Technological Advancement Now is the best time to be alive. With globalization, opportunity, equal rights, low crime rates, medicine and vaccines, the quality of life is at its peak. For example, the Ebola virus has run rampant in the media, contributing to an exceptional amount of awareness and causing many people to be proactive in trying to fight it. Swiftly engineering a vaccine requires biological chemistry research and technology. Without recent technological development in modern practices, a vaccine would take upwards of ten years, but according to Fox News, a vaccine for Ebola is currently ready for human testing. Societies that have the ability to create this vaccine can then share their discoveries with the entire world through advancements in transportation. Without the global mindset of these more advanced nations and their willingness to share their knowledge, third-world countries would never get this much needed vaccine. The progress of techno logy continually leads to better and better standards of living for each successive generation. The internet is a prime example of a technology that is adding to the human condition. It provides information, and the spread of this information is amazingly rapid. Online communities and forums are breeding grounds for new ideas. Up until this period in history, social relationships have been strictly defined by geographical limitations. As found by social psychologist Leon Festinger, best knownShow MoreRelatedThe Growth Model And Economic Growth1072 Words   |  5 PagesTalking about the Endogenous growth model, it clarifies long-run economic growth as radiating from economic activities that make new technological knowledge. Endogenous growth can be explained as long-run economic growth at a rate dictated by factors that are internal to the economic framework, especially those factors administering the opportunities and motivators to create technological knowl-edge. 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Eldeca outsourced the study of the dam construction to overseas c ompanies due to the realization of the complexity of the project and the lack of knowledge in technological advancement and construction. Detailed information regarding subprojects and the comparison of bids for the work, allowed for accurate cost estimation as well as the realization that transitional companies were needed to start the project while periodically

The Mona Lis The Identity Of The Individual Essay

The Mona Lisa remains as probably the most famous and most valuable piece of artwork of all times. It is widely viewed as one of the finest illustration of portrait work done during the Italian Renaissance. The Mona Lisa was one of the first pieces of art that I remember looking at in my elementary art class. Leonardo Da Vinci, a famous Italian artist, created the piece. It is currently held at a museum in Paris, France. It is believed Leonardo worked on the oil painting during the early 1500’s. The identity of the individual featured in the portrait has, over the years, sparked debate all over the world; some even claim it is Leonardo Da Vinci himself. The identity of the individual, however, is believed to be Lisa del Giocondo. There has also been debate surrounding the message passed in the painting as it is somewhat difficult to read the expression on Lisa’s face. The Mona Lisa depicts the image of a female subject sitting upright and tilted sideways. The face and t he chest of the subject are slightly turned to face the viewer. The individual’s right arm comes across the body and rest on top of her left arm. The left arm is resting on the armrest of the chair she is sitting in. The portrait has a background with a landscape depicting a vanishing point. The landscape has an imbalance between a rocky horizon that is high and a flat land stretching all the way from the left. The imbalance in the background landscape clearly brings out the fantastic atmosphere of theShow MoreRelatedRelationship Between Mothers and Daughters in Toni Morrisons Recitatif4756 Words   |  20 Pageswould like to present my thoughts researched ideas. 1 1.1 The author – Toni Morrison No doubt, Toni Morrison is one of the most influential writers in American literature. In 1993 she was handed the Nobel Prize for Literature by the Swedish Academy (Li xi). This was an extraordinary tribute to the 62- year- old American, especially the fact that the prize finally went to an Afro-American author (Tewarson 56). Chloe Ardelia Wofford, later Toni Morrison, was born 1931 in a small, industrial town calledRead MoreGender and Leadership: Literature Review5185 Words   |  21 Pagespg 737). Uncertainty avoidance is defined as the extent to which the members of a society feel threatened by uncertain or unknown situations (Dickson et al p.740). Individualism versus collectivism ranges from societies in which the ties between individuals are â€Å"loose† and people are expected to take care of themselves and close family only to societies that are â€Å"tight† where people expect their â€Å"in-group to look after them and they do so in return (Dickson, et al.; 2003). Masculinity versus femininityRead MoreGender and Leadership: Literature Review5170 Words   |  21 Pagespg 737). Uncertainty avoidance is defined as the extent to which the members of a society feel threatened by uncertain or unknown situations (Dickson et al p.740). Individualism versus collectivism ranges from societies in which the ties between individuals are â€Å"loose† and people are expected to take care of themselves and close family only to societies that are â€Å"tight† where people expect their â€Å"in-group to look after them and they do so in return (Dickson, et al.; 2003). Masculinity versus femininityRead MoreGender Dimension of Brand Personality12092 Words   |  49 PagesThis scale is applied to show that (1) spokespeople in advertising shape masculine and feminine brand personality perceptions; (2) brand personality–self-concept congruence in terms of masculine and feminine brand personality and consumers’ sex role identity positively influences affective, attitudinal, and behavioral brand-related consumer responses; and (3) masculine and feminine brand personality lends itself to the creation of brand fit in a brand extension context, which in turn leads to more positiveRead MoreStephen P. Robbins Timothy A. Judge (2011) Organizational Behaviour 15th Edition New Jersey: Prentice Hall393164 Words   |  1573 Pages7 6 5 4 3 2 1 ISBN 10: 0-13-283487-1 ISBN 13: 978-0-13-283487-2 Brief Contents Preface xxii 1 2 Introduction 1 What Is Organizational Behavior? 3 The Individual 2 3 4 5 6 7 8 Diversity in Organizations 39 Attitudes and Job Satisfaction 69 Emotions and Moods 97 Personality and Values 131 Perception and Individual Decision Making 165 Motivation Concepts 201 Motivation: From Concepts to Applications 239 3 The Group 9 10 11 12 13 14 15 Foundations of Group Behavior 271 Understanding

Women s Rights Of Women - 1933 Words

Can you believe that various factors in the workplace have been discovered that show women being treated unequally to their male coworkers? From the first working women to now, there has been a slight increase in the amount of equality women have to men at work. Although we have succeeded to make it farther up the food chain, men are often still treated as though they are superior to women. I believe that in the year 2016, women are still being discriminated against in the workplace as a result of feminism. I understand that there is quite a bit of opposition on this subject. Some people do not believe that women should be treated as equals to men. A lot of people are just clinging to the tradition of men being the superior gender, and women being the inferior gender. They tend to lack faith in women s strengths, and our capability to the same amount of work that men can do. While I believe that everyone has a right to their own opinion, I have found that things are not equal between men and women especially in the workplace. Across modern day America, the gender gap remains unnaturally wide. The gap between genders is worse in some states that others. The state that comes closest to equality between men and women in yearly pay is the District of Columbia with women earning 90% of what men made in the year 2014. However in Louisiana in 2014, the pay gap between men and women is quite a bit larger with women only earning 65% of what men made that year. It is also harderShow MoreRelatedW omen s Rights Of Women Essay1455 Words   |  6 Pagesa myriad of women have expressed through outlets such as public assemblies, literature, and speeches. There have been three waves of the women’s movement, each targeting a variety of issues within each era. 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In particular, it is still the case the world over that a woman’s reproductive rights, which impact on her right to life, are still seenRead MoreWomen s Rights Of Women881 Words   |  4 PagesTwenty –first century ladies are discovering it a daunting task to keep up both sexual orientation parts as an aftereffect of the women s activist development. They are presently assuming liability for both the supplier and the nurturer, battling like never before to acquire and keep a superior personal satisfaction. Woman s rights has supported in equivalent vocation opportunity, battling to get ladies acknowledged into the employment advertise, and what initially began as ladies strengtheningRead MoreWomen s Rights Of Women Essay1647 Words   |  7 Pagesthe early 1920’s, women thought they had achieved the unachievable. They could finally work, keep their earned wages, marry whomever they please, and even vote. 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Many men, and even some women, all over the world believe that women do not share the same value and importance to society as men do. On September 5, 1995, Hillary Clinton spoke at the 4th World Conference on Women, on behalf of women all over the world. Clinton raised awareness on how women s rights are being violated and why it is important to recognize women s rights as equal to everyone else’s rights. Even today, in 2016Read MoreWomen s Rights Of Women1052 Words   |  5 PagesThe family has traditionally been the basic unit of Chinese society where women have long been charged with upholding society s values in their roles as wives and mothers. Especially in the Qing Dynasty, women were required to balance society s i deals with the reality of raising a family and maintaining a household. Throughout the imperial period and into the beginning of the twentieth century, the relationship among family members was prescribed by Confucian teachings. The revered philosopher

Nonverbal Behavior and Business Communication

Question: Discuss about the Nonverbal Behavior and Business Communication. Answer: Introduction The aim of the present assignment is to construct a profound evaluation of communicative effectiveness in a reflective style. More precisely, the following essay is going to understand personal capabilities in business communication with the help of numerous reflective analysis tools. Thereafter, with the help of a detailed diagnosis and the identified communication flaw, the paper will address the chief areas, which could be improvised. In this context, the relevant theoretical perspectives would also be analyzed. Finally, following this notion an individual action plan for improving the diagnosed drawbacks in the field of business communication would be established. Diagnosis and reflection In order to identify two particular issues regarding communication, it is required to analyze the communication style by addressing five distinct communication diagnostic tools, such as Communication style questionnaire, Johari Window, the Emotional Intelligence test, Assertiveness questionnaire and Quinn management questionnaire. Diagnosis through Johari Window With the help of Johari Window test, I came to realize my relationship and communication approach with others. In other words, the specific tool has supported me to acquire helpful feedbacks, which have proven relevant to learn myself as well as my personal issues. More precisely, through the first and second quadrants open area ad blind area I realized that I am flexible while talking to others and have the capability to understand others problem through their gestures. However, it is unfortunate to note down that with the help of second quadrant, I realized that although I possess a gentle and humble nature while communicating with others, I strongly lack in making sufficient eye contact. However, through quadrant 3 and four hidden and unknown area, I have understood that I hesitate to show my true feelings to the other individual most of the time. It completely shocked me when I have identified that I am have the ability to motivate others through my tone of interaction. Diagnosis through Emotional intelligence test For the present purpose, between the two prime models of emotional intelligence test I have particularly chosen the trait EI (Emotional Intelligence) model. Diagnosis through the distinct model has helped me in understanding as well as evaluating my emotional capabilities and those capabilities function with others. Most importantly, the model has helped me in understanding the strengths and weakness of my personality. It has implied that, it is one of my competencies to listen to others by paying apt attention to them. Moreover, I have come to realize that my personal strength is well capable of motivating others. However, it is little disappointing that I have understood that I am vulnerable and could not control my emotions. Diagnosis by communication style questionnaire It has been probably the communication style questionnaire that has assisted me to realize that I always stay honest in my opinions and though it has also indicated that I am too weak to say no to others. However, the tool has been helpful in signifying that I get angry little soon though it is fortunate for me to identify through the questionnaire that people never think that I pursue in talking behind a persons back. Diagnosis by Assertiveness questionnaire Through the Assertive questionnaire of self-assessment, I have fortunately come across the fact that I have the ability to manage a situation in conflict. Most significantly, I have understood that I can protest any wrong act efficiently without being too much aggressive though I have also identified that I often dominate people. Again in this self-assessment, I have observed that I am a good listener and never interrupt people. Nevertheless, it is fortunate that the assessment has pointed out that I am flexible in face-to-face interaction and can take effective decision in any situation. Diagnosis by Quinn management questionnaire The Quinn management questionnaire has been probably one of the most effective self-assessment tools for evaluating my personality as well as my communicative excellence. Diagnosis through the questionnaire of Quinn management has specified whether my communication skills would prove supportive enough in making me a professional manager or not. With the help of this tool, I have identified that I prefer to look for innovation and improvements, which are systematic. Moreover, I have come to know that my verbal communication gesture helps me to show my active involvement and interest while working with others. Again through this assessment, I have come to realize that my non-verbal communication gestures help me to show encouragement to others, which also supports me in controlling a situation. The test has helped me to understand my managerial competencies as well by pointing out that I have respect for rules and regulations and prefer to obtain a solution by collecting others opinion s. Two identified issues The through diagnosis has helped me to identify two of my major pitfalls of business communication, which I have realized should be improvised for becoming an efficient manager. Lack of non-verbal communication skills It is unfortunate to find out through the assessment tools that I strongly lack in the non-verbal communication skills. More precisely, I have come to realize that I need to learn sign languages as in professional workplace I would probably encounter clients, peers and subordinates who are unable to speak and hear. Moreover, it is disappointing that I do not make too much eye contact while talking with others. Language barrier Along with lack of non-verbal communication skills, I have also found out that I have problems in understanding different accents. Furthermore, I am also unable to understand several foreign languages, which I believe is a major constraint to become a manager. It is because; in the era of twenty first century, the aspect of globalization has inspired both business and academic sector to become globalised. Therefore, language diversity has become a norm in almost every business sector. I fear that my language barrier would cause misunderstanding and misinterpretation with others. Professional experience regarding the issues To understand the significance of the two identified issues, I would like to consider two professional confrontations I have come across in past 12 months. About seven months ago when I was promoted to the position of a team leader, I started to encounter several clients and peers who had been either deaf or unable to speak coherently. Moreover, I have acquired several feedbacks from my subordinates and peers that I make less eye contact. Particularly, I faced problem in communicating with one of my clients who could not speak coherently. As a counseling expert team, I found that the patient needed immediate counseling in terms of treatment. I had been unable to provide any help, as I did not have skills in sign languages. Another experience, I would like to denote here that near about four months ago I went for a international conference where numerous reputed individuals delivered their speech on mental development and the importance of counseling. It is unfortunate and shaming that I could not understand several speeches as most of them came from other continents and delivered speech in their native languages. I came to realize that due to language behavior, I could not interact with most of them and could not even understand most of their speeches. Literature review Considering the identified issues and their consequences, broad evaluation of the related theories and concepts related to communication and the issues should be considered. In this context, it has been identified that for effective business communication, a person needs to have both verbal and non-verbal competencies. In terms of verbal competency, it is essential to acquire grip in more than two languages and to have the ability to understand foreign accent. On the other hand, in terms of non-verbal communicational skills, it is necessary to obtain proper physical gestures and skills in sign languages. Non-verbal communication and its importance According to Burgoon et al., (2016), nom-verbal communication is an act of interacting and conveying any feeling, thought and opinion or idea throughcertain physical gestures, like postures, signs, facial expressions and eye-contact. It has been identified that the rate of using non-verbal communication in life is high than the use of verbal communication as the percentage of using verbal communication is only 35 whereas the rate of using non-verbal communication is 65. In the words of Knapp et al., (2013), non-verbal communication has cultural meaning and it is one of the most potential form of communication in life. It should be considered in this context that non-verbal communication helps an individual in portraying an image in the minds of others. At the same time, non-verbal communication works more effectively to express emotion than verbal communication skills. As per Siegman and Feldstein (2014), a substantial amount of the daily communication involves non-verbal activities. However, there are several forms of non-verbal communication forms, which are eye-contact, facial expressions, postures, gestures and haptics (Kendon, 2015). Most of the non-verbal activities involve different facial expressions and they are believed to be the key characteristics of non-verbal communication. Facial expressions are most convenient in communicating happiness, anger and sadness (Fairclough, 2014). Nevertheless, eye contact is one of the key attributes of the non-verbal communication, which conveys various emotional expressions. According to Siegman and Feldstein (2014), eye gaze is helpful in determining honesty of someone. It is believed that eye gaze works as a sign to determine whether the other person is telling truth or not. On the other hand, communication through touch is important from the time of infancy. However, visible actions of the body are another significant non-verbal medium that helps in communicating particular message. Nevertheless, among other non-verbal communication forms, postures or the way to carry oneself is indicative of the individuals current mood (Burgoon et al., 2016). Coordinated management of meaning In the words of West and Turner (2013), the theoretical concept of coordinated management of meaning indicates that conversation is a convenient way of constructing social realities. More precisely, the theoretical premise signifies that relationship between an individual and society depends on the way that individual is conversing with the society. The theory says that throughout a day an individual organizes hundreds of messages by attaining coherence and coordination. In this context, it is to say that the aspect of coherence occurs when any act or story is told and coordination forms when the acts are performed or the stories are lived. Communication accommodation theory According to the theory of communication accommodation, in time of interaction every individual attempts to adjust his or her speech, physical gestures and vocal patterns in order to accommodate with others. In other words, the theory focuses on the relation between identity, circumstances and languages. The theoretical perspective underpins that accommodation through adjusting style of speaking is done through divergence and convergence (Gallois and Giles, 2015). Divergence is required when a ethnic group needs to highlight the specific identity of the group. On the other hand, convergence occurs when there is a potential need of social approval. Therefore, it points out that, individually people make adjustment while talking when there is the need to establish strong social presence. Language barrier As per Jones (2015), when two people experience problems to understand each others words, they experience language barrier. More precisely, language barrier occurs when the breakdown in the language happens from the side of the sender or the receiver. Predominantly, language barrier occurs between two individuals who speak in different languages (Andreae et al., 2016). Therefore, it is understandable that language barrier is determined by unfamiliar vocabulary. However, as argued by Tenzer, et al., (2014), dialectical differences creates language barriers. Generally, it occurs when two individuals speaks in technically same languages. Nevertheless, articulation disorders, stuttering and learning disabilities also create difficulty to understand others language (Deng, 2015). Sign languages The phrase sign language is indicative of manual communication for conveying emotions and meaning. Sign language mainly involves movements of hands, facial expression and hand shapes in expressing thoughts of the speakers. In the words of Matacic. (2016), sign languages depends on various signs and several times has similarities with the spoken languages. Most significantly, the development of sign languages has been primarily developed for the deaf community. Henceforth, different cultures of different countries have given birth to different sign languages, such as Algerian Sign Language, Eritrean Sign Language, Kenyan sign languages and many more (De Vos Pfau, 2015). However, fundamentally sign languages are classified among deaf sign language for the deaf community, auxiliary sign language and signed modes of spoken languages, which make links between spoken and the signed languages (Emmorey Reilly, 2013). Action plan After identifying two communication issues and their consequences, an apt action plan should be built to mitigate them. The first issue is about lack of non-verbal communication, therefore to alleviate the problem a proper action plan would be Objective Action Time To acquire non-verbal communication skills To accomplish this objective, I would take enrollment in the Communication Skills Training course. It will be specific as the course specifically concentrates on providing training on non-verbal skills. Furthermore, it will be attainable as it is a short course and relevant as in my workplace I regularly meet people who have speaking and hearing problems. However, along with the course, I would take help from several books on sign languages, such as Signing Made Easy, The Joy of Signing and The Everything Sign language book. The objective is also time-specific, as the course will take only six months. On the other hand, for acquiring knowledge from the metioned books, two to three months will be required. The second issue is about language barriers and to overcome this pitfall the proper action plan would be Objective Action Time To acquire proper skills on several languages To attain this objective, I would do courses on French, Italian, Indonesian and Spanish. It will be specific, as it will particularly concentrate on learning various languages. On the same side, it is attainable as there are several Universities and small institution, which provide language courses in affordable prices in Australia. It is to mention in this respect that in time of learning several foreign languages, I believe each of the time my mentor would be my private tutors who will be appointed to assist me learning different languages and their vocabularies. The selected tasks will be time-consuming and I believe for learning each of the languages, it will take more than two months. Conclusion From the entire assignment, it has been understood that two main issues for achieving effective business communication are language barriers and lack of non-verbal communication skills. With the help of five communication self-assessment tools, it has been identified that the concerned individual has the ability to pay attention to others while communicating and has the capacity to show empathy to others by verbal communication. However, lack of eye contact and lack of skills in foreign languages have been identified through the diagnosis. Therefore, based on the identified problems and an evaluation of relevant concepts and theories related to them, two specific action plans have been developed. According to the first action plan, the concerned individual will attain a short course on non-verbal communication skills, and as per the second plan a long term course on four different languages will be learnt. References Andreae, M. H., White, R. S., Chen, K. Y., Nair, S., Hall, C., Shaparin, N. (2016). The effect of initiatives to overcome language barriers and improve attendance: A cross-sectional analysis of adherence in an inner city chronic pain clinic.Pain Medicine, pnw161. Burgoon, J.K., Guerrero, L.K. and Floyd, K., 2016.Nonverbal communication. Routledge. De Vos, C., Pfau, R. (2015). Sign language typology: the contribution of rural sign languages.Annu. Rev. Linguist.,1(1), 265-288. Deng, M. (2015). Language Barriers and Counter Measures of Toddlers in HK Multilingual Environment.International Journal of English Linguistics,5(4), 126. Emmorey, K., Reilly, J. S. (2013).Language, gesture, and space. Psychology Press. Fairclough, N. (2014).Critical language awareness. Routledge. Gallois, C., Giles, H. (2015). Communication accommodation theory.The international encyclopedia of language and social interaction. Jones, S. M. (2015). Developing Trust in the Nurse-Patient Relationship when a Language Barrier is Present. Kendon, A. (2015). Some characteristics of Australian Aboriginal sign languages with hints for further questions for exploration.Mystery Train 2007, 6. Knapp, M. L., Hall, J. A., Horgan, T. G. (2013).Nonverbal communication in human interaction. Cengage Learning. Matacic, C. (2016). How sign languages evolve.Science,352(6284), 392-393. Siegman, A. W., Feldstein, S. (2014).Nonverbal behavior and communication. Psychology Press. Tenzer, H., Pudelko, M., Harzing, A. W. (2014). The impact of language barriers on trust formation in multinational teams.Journal of International Business Studies,45(5), 508-535. West, R., Turner, L. H. (2013). Introducing Communication Theory: Analysis and Application (2013 Ed.).